Hi, 

I am using outlook 2011 in my mac machine. My organization has configured message restrictions and it is available to all the windows users. In my mac machine, i am able to view restricted messages by connecting to the IRM server, but when i am composing new messages, i am not able to restrict the permissions on those messages. My permissions button is basically greyed out. My sysadmin team has confirmed that they have the configurations right in the server. 

The same happens with Word, PowerPoint and Excel. I am able to view the restricted documents but i am not able to create protected documents. 

Can you please let me know the steps which i should take to troubleshoot to find out the exact issue to fix this ?

Regards

Rajkumar