I created a second account to use for business and even when I tried to use my personal account as the parent and paid my $.50 I couldn't get into the child account to change the DOB. Everytime I am asked for the CC information which I have entered I get the message that there is a problem with the server and to please try again later. I"m still charged the .50. After trying this six times over the course of several weeks. I gave up.

The second account I set up is so obviously not a child (fieldsupportmanager@****) that it is absolutely shameful of MS that they can't allow my adult account to fix it. I am totally and completely disgusted with Microsoft and I've been a user of MS products since DOS 1.0. Now, when I use them it's because I must but I do not use them when there is a viable option. I'm sure they don't give a sh** but I do make sure to bad-mouth them every chance I get and to direct others away from them.