Question about Outlook Express

When cleaning folders in the "Documents" folder an employee accidentally moved the "Microsoft User Data" folder. Now when she opens Outlook, her identity and all data is gone. I've figured out where she moved the folder, and I know that I need to move it back to the Documents folder. However, there is now a new "Microsoft User Data" folder in the Documents folder. When I try to move the original folder back, my option is either to stop, or replace the new folder. I am not sure if i should replace the new folder with the original folder, or if i should rename the new folder and then move the original folder.

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I have the following error report on crush

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_CRASH (SIGTRAP)
Date/Time: 2014-12-06 18:20:58 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.4.6.141106
Crashed Module Name: merp
Crashed Module Version: 2.2.4.141106
Crashed Module Offset: 0x00004422
Blame Module Name: Microsoft Outlook
Blame Module Version: 14.4.6.141106
Blame Module Offset: 0x003d20bc
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 14

When control+clicking to pull up the contextual menu and selecting 'View Source' for any email, a pop-up window appears with the following message:

"The document “Outlook_MessageSource_2014-12-07 08/47/54 +0000_0” could not be opened. You don’t have permission. To view or change permissions, select the item in the Finder and choose File > Get Info."

Yet when i search for the file listed in this message nothing shows up, and i include system files in my search. I also checked some email message files ending in "olk14message" and they open fine in Outlook, so I'm very confused by this. I also repaired permissions but no change. This is the first time I've ever had this happen and I have used the 'View Source' feature countless times.

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dear Diane

i did the procedures you mentioned to restore my outlook identity on my mac, but it always asked to be rebuilt and doing so in the final stage it keep sending a message: 

please help

Dear Tech Friends,

Have observed that in my inbox there are couple of mails which is not showing date in date received columns.

Checked all the areas from system preference settings, but not helpful.

Need assistance to resolve the problem.

Thanks,

Shrikant M. Dhuri

I have Outlook 2011 v14.4.6 on a MacBook Air running Yosemite 10.10.1, and Outlook repeatedly crashes with the message "Microsoft Outlook must be closed because an error occurred. Any unsaved work may be lost." In addition, Outlook produces a file with the name "kclB-####" (where the ### are random-looking digits) in my documents folder. If I open these files in a text editor they look like calendar invites with attachments, their file size ranges from ~400k to ~9MB, and sometimes outlook will product the same file multiple times, albeit with different filenames.

This has been increasing in frequency until today - I reinstalled Office in hopes that it would fix my issue and instead I can't download/re-sync my emails because it crashes so frequently.

Is there any way I can pull a crash report or figure out what's causing the issue?

I have Outlook 2011 v14.4.6 on a MacBook Air running Yosemite 10.10.1, and Outlook repeatedly crashes with the message "Microsoft Outlook must be closed because an error occurred. Any unsaved work may be lost." In addition, Outlook produces a file with the name "kclB-####" (where the ### are random-looking digits) in my documents folder. If I open these files in a text editor they look like calendar invites with attachments, their file size ranges from ~400k to ~9MB, and sometimes outlook will product the same file multiple times, albeit with different filenames.

This has been increasing in frequency until today - I reinstalled Office in hopes that it would fix my issue and instead I can't download/re-sync my emails because it crashes so frequently.

Is there any way I can pull a crash report or figure out what's causing the issue?

STEPS TO REPEAT CURRENT BEHAVIOR:

1. Generate app password on Outlook.com 

2. Setup 2-step authentication enabled Outlook.com account in Microsoft Outlook for Mac

3. Error: "The server for account "[account]" retuned the error "Logon Failure: unknown user name or bad password."

DESCRIPTION OF OTHER RELATED/SIMILAR ISSUE:

1. Generate app password on Outlook.com

2. Setup 2-step authentication enabled Outlook.com account in Microsoft Outlook for Mac client.

3. Works until I quit Outlook. Then, when Outlook is reopened, prompts for password appear OR the error described above appears.

CHECKED:

1. Absolutely certain the correct app password was entered (copied and pasted); generated multiple passwords and tried multiple times.

2. I am certain it has to do with 2-step authentication because when I temporarily removed 2-step authentication, I was able to access my e-mail using Microsoft Outlook for Mac.

2. Tried using actual account password to no avail.

Very frustrated with Microsoft products in general at this point. I have 2-step authentication enabled on my GMail account and it works flawlessly in all my e-mail applications, including Microsoft Outlook for Mac. Seriously considering shutting down all Microsoft products, both personal and business, and moving onto Google. Tired of being an involuntary Microsoft product beta tester!