I have a 50GB subscription to Skydrive.
I recently changed my Microsoft Account because I set up a new one using a custom domain. This wasn't a problem because I logged into my account using a local account and then logged into SkyDrive with my old MS account. No problem.
Then I installed windows 8.1 and now I'm stuffed. I don't want to log in to Windows using my old MS account - but my new one doesn't have my subscription attached.
I know MS don't move storage between free plans, but is it possible to make the move on my paid plan? Or do I just cancel it and then start again? (That would be very annoying, although it's due for renewal next month, so it could be more annoying).
Help!
How do I delete the ads on the right side of my e-mail page? When I go to print, these ads cover the right side on my e-mail content.
I got an email from myself that went to the junk folder advertising **** products. Have I been hacked?
I have a problem in my PC. Before I was able to see normal picture, but right now the pictures have dark color.
I can get to my emails but the problem is when I click an email these dots floating across the top f my email keeps going on and on and it is hard to open the emails. I have tried refresh after each email . Nothing works what's wrong? I also can't see
MSN on the IE ? I click and nothing happens? What is going on.
I am trying to inport contacts from a CSV file and I am met simply with te response "file is greater than 500 kb". What to I do now?
I lost ALL my contacts! Any idea how or why this happened and I there a way to retrieve them?
Thought I heard someone say I may have another account under the same email address but how can i access this?
Ugh!
Since 31 October 2013, I have been unable to send emails from my Outlook.com Account. I have sent emails from outlook.com and they appear to go out and can be found in the sent folder. However, they do not make it to the destination. I have sent test messages
to my outlook.com account from other email accounts and do not get any error message that the messages were not delivered or were returned. However, the email messages do not sow up in my outlook.com inbox.
Customer service is not existent. Using the help in Outlook.com I was able to report the problem on 31 October but had no way to speak to a support person. I called the local Microsoft Store to get a support number. I told the store representative that
I was a Windows Live Hotmail Plus (now AD Free Outlook) customer and needed assistance. He told me that because I was a paying customer there was a support hotline that I could call for assistance. He gave me a number and transferred my call.
After 10 minutes on hold the call disconnected. I dialed the number he gave me and wait 12 minutes on hold then I was able to speak with a support person. I was told that the number was for office support and not outlook.com. I was given a website for
an online chat support. After a couple minutes a support person came on the chat session. I explained my problem and was told this was the incorrect chat and that I should call another number. I dialed this number and was told by automated message that the
call volume was very high and asked if I would like to wait or have Microsoft call me back. I opted for the call back. Before I could hang up the phone I received a call from Microsoft. I dropped the first call and accepted the second call. The automated voice
asked me if I wanted to accept the call back now or wait until later. I accepted the call back and was immediately put on hold with music in the back ground. after 10 minutes the call was dropped. I called back and this time only waited about 3 minutes to
get a person. I was told that Ad- Free Outlook had another number for support. I dialed the number and was told that I had to login to Support.live.com in order to get support for AD Free Outlook.
Summary:
Not receiving any email from 31 October - 02 November accept for 1 junk email that was received on 01 November.
Normal email traffic is about 45 - 70 normal emails and 50 - 60 junk emails everyday.
Not able to send emails...do not get an error. The emails go to the sent box as though they have been sent. However, emails do not reach destination.
Called 6 different Microsoft support numbers, 1 chat session, and 3 different online support web sites.
Accessed Outlook.com from 3 separate computers and 1 mobile device. Used 3 different browsers to access Outlook.com
Results: no use of AD Free Outlook for over 2 days. NO SUPPORT from Microsoft for a paying customer that has had email account since original MSN Hotmail account was established in 1997.
This is ridiculous for Microsoft to not address this problem with its customers. Several blogs have other users reporting the same problems for over a week. Yet Outlook.com status on the support.live page is listed as working.
If this issue is not resolved in the next couple hours, I will no longer be a Microsoft customer and I will not recommend Outlook.com to any of my clients.
When i sign into my email it automaticly puts my password in and logs me into my email account. How do i stop this from happening, I want to be able to put my password in each time i log into my email account? I have live.com as my email account.
Thank you for your help.
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