I access my live account only through Xbox. One day after a period of non use I tried to log in and it was blocked. When I went through the password reset protocol I got to a page that told me the account is blocked and click continue. I clicked continue in three different browser and they all lead to a broken link. Per Microsoft instructions I set up a new account and submitted the issue to support. After 36 hours I got a message telling me to log in to the account and send a message to support, exactly what I just did.
I would like to unblock my account, but I am not able to do so.
I am getting the following error message when I try and access Sky Drive. Ther code verification text is also not coming through when I submit my number. How can I access my Sky Drive?
Your account has been temporarily blocked
Thanks
I am suddenly not able to access my Hotmail account as it says my email address does not exist. I spoke to live help who sent a list of options but all failed as says email address does not exist. Any help would be great
Jill
"Email me a reset link"
1. Access your account at https://account.live.com/password/reset
2. Enter your Microsoft account and the characters you see in the picture.
3. Click on "Email me a reset link"
4. A password reset link will be sent to your registered alternate emails.
5. Access the links immediately and reset the password.
"Answering Security Questions"
1. Go to this link, https://account.live.com/password/reset.
2. Enter your account.
3. Enter the characters you see.
4. Click next.
5. You will be prompted with the options you can use to reset your password. Choose "Security Question"
6. After answering the security question, Click next and change your password.
“Answering/submitting account recovery request"
1. Access your account at https://account.live.com/password/reset
2. Enter your Microsoft account and the characters you see in the picture.
3. Click on "I cannot use any of these options"
4. Provide an alternate email where the password reset link will be sent and hit "Next"
5. Provide account information to validate your account and click "Submit"
6. Check the alternate email you provided and you can reset your password (If you passed the validation procedure)
I have not been receiving a few emails recently. I know of at least two emails that were sent to me this Friday that I never received. These were part of an email communication that I had sent to my siblings, and they responded
by replying to my email, but for some reason the others in the list got them, but I missed getting two of them. I got one yesterday, and I can see that while I was on the list on two of them from the email chain, I never actually got the emails in my inbox.
This obviously is very serious, as I will start losing confidence in Outlook!
Can the Outlook.com team please investigate and let me know what the problem is?
I have been noticing this problem since August 23, 2013
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