Question about Outlook Express

• Q: are you sign in on your 8.1 SkyDrive using your Microsoft account?
  
  A:yes
  
  

• Q: Can you confirm if the SkyDrive Sync Engine continues to run and doesn’t continue to crash?  Go to Task Manager and ensure "Sky Drive Sync Engine Host" process is running.

  A: No

• Q: Can you confirm if the SkyDrive app is giving an error message? To check it, just launch the SkyDrive app and look for errors at the top right corner of the screen.  Top right corner error is a link that opens the “Progress” view page.

  A: No error message. Only the message: There are no files or folders in this view.

• Q: Have you tried uploading some files via web SkyDrive? Are they synching down to your computer?

  A: Nothing is downloaded to computer
  
  

• Q: Any SkyDrive icon in Windows system tray you can  Right click on to choose Settings?
  
  A: No

• Q: Confirm that the SkyDrive Sync Engine continues to run and doesn’t continue to crash. Go to Task Manager, ensure "Sky Drive Sync Engine Host" process is running.
  
  A: I do not have the sky drive sync engine host process running and I also have been unable to sync Skydrive. Is there a way to fix this?

   

• Q: When viewing through the SkyDrive Desktop (File explorer view): Click on the SkyDrive node and look for any icons that indicate errors (i.e., yellow triage, red x). If there’s an error icon, look for the error at the bottom of the file explorer window, or right click on the SkyDrive, and then select View error which opens the modern SkyDrive app "Progress" view page.
  
  A: I can’t se any icons at all. Directory is empty

   

• Q: can you please confirm what is your operating system?
  
  A: Windwos Pro 8.1
  
  
  
• Q: Can you provide the *.etl logfile in %localappdata%\Microsoft\Windows\SkyDrive\logs ??? to figure out what is wrong?
  
  A:
  
  
  

 F9174748 registered for NotificationId::SetupRequestingExit on ThreadId::Ui

Registering application window class

 F9180778 registered for NotificationId::RequestSignIn on ThreadId::Ui

 F9180778 registered for NotificationId::RequestExit on ThreadId::Ui

 F9180778 registered for NotificationId::CoreApiSignedIn on ThreadId::Ui

 F9180778 registered for NotificationId::MapLibraryComplete on ThreadId::Ui

 F91826E8 registered for NotificationId::GetLibrariesComplete on ThreadId::Ui

2141

2013 22:35:57.648 configfile.cpp:235!readConfigFile (CRITICAL): Unable to open client policy file, errno: 2

2013 22:35:57.648 core.cpp:1010!loadGlobalSettings (ERROR): Error reading global configuration file,readConfigFile returned 0, fileSize is -1

2013 22:35:57.648 core.cpp:1072!loadGlobalSettings (NORMAL): loaded up global config file

2013 22:35:57.648 core.cpp:1073!loadGlobalSettings (NORMAL): cid:                   

2013 22:35:57.648 core.cpp:1270!handleNewSkydriveUser (NORMAL): Current cid=cce774511e636d19 which does not match last run cid=.  Calling PreventSkydriveFolderMerge

2013 22:35:57.648 skydrivefoldermergeguard.cpp:53!SkydriveFolderMergeGuard::DeleteDatabaseFile (NORMAL): Successfully cleared the file DB from disk.

2013 22:35:57.648 skydrivefoldermergeguard.cpp:103!SkydriveFolderMergeGuard::PreventSkydriveFolderMerge (NORMAL): Successfully moved old skydrive folder from '%UserProfile%\SkyDrive' to '%UserProfile%\SkyDrive (3).old'

2013 22:35:57.648 configfile.cpp:235!readConfigFile (CRITICAL): Unable to open client policy file, errno: 2

2013 22:35:57.648 clientpolicysettings.cpp:985!ClientPolicySettings::LoadFromFile (ERROR): Unable to correctly read and parse the ClientPolicy.ini file.

2013 22:35:57.648 core.cpp:1253!initClientPolicySettings (ERROR): Unable to load the client policy document

2013 22:35:57.664 eventaggregator.h:233!EventAggregator<class std::basic_string<unsigned short,struct std::char_traits<unsigned short>,class std::allocator<unsigned short> > >::SetConfigurationParameters (NORMAL): Resetting configuration values to maxSize: 1000

2013 22:35:57.664 eventaggregator.h:233!EventAggregator<struct ResourceID>::SetConfigurationParameters (NORMAL): Resetting configuration values to maxSize: 1000

2013 22:35:57.664 eventaggregator.h:233!EventAggregator<struct ResourceID>::SetConfigurationParameters (NORMAL): Resetting configuration values to maxSize: 1000

2013 22:35:57.664 eventaggregator.h:233!EventAggregator<struct ResourceID>::SetConfigurationParameters (NORMAL): Resetting configuration values to maxSize: 1000

2013 22:35:57.664 eventaggregator.h:233!EventAggregator<struct ResourceID>::SetConfigurationParameters (NORMAL): Resetting configuration values to maxSize: 1000

2013 22:35:57.664 core.cpp:1448!sendPauseMessageToCore (NORMAL): Sending CORE_MSG_PAUSE_STATE to core, paused: true

telemetry.cpp:179!Telemetry::SetQosEnabled (QoS): QoS enabled

telemetry.cpp:202!Telemetry::SetUploadEnabled (QoS): Upload enabled

telemetry.cpp:54!Telemetry::SetLiveIdConnectionSettings (QoS): SetLiveIdConnectionSettings: ssl.live.com MBI_SSL

telemetry.cpp:69!Telemetry::Start (QoS): Start: Production

2013 22:35:57.664 syncperftrack.cpp:236!SyncPerftrack::StartStartupSync (NORMAL): Started startup sync.
     ù/â
2013 22:35:57.664 synchelpers.cpp:882!SetupSyncRoot (NORMAL): Detected empty SkyDrive folder '%UserProfile%\SkyDrive' at startup

2013 22:35:57.664 syncengineruntimemanager.cpp:156!SyncEngineRuntimeManager::Initialize (ERROR): Failed to show/hide SkyDrive Shell Items, error code: 0x80070002

HRESULT not successful: 0x80070002, CoreApi::Initialize(), shell\skydrive\ux\coreapi\coreapi.cpp:57

HRESULT not successful: 0x80070002, FailFastHrWorker(), shell\skydrive\ux\shared\FailFast.h:166

Assert(syncEngineError): shell\skydrive\ux\coreapi\coreapiutilities.cpp (84): HRESULT failed (0x80070002): syncEngineError
Unexpected SyncEngine error code