My son cannot verify his xbox account.

We have gone through all the requested procedures several times but we are still not able to have the account verified.

We have:

Reset the password through links and instructions sent to us.

Gone through the verify my identity procedure a dozen times and had password resent links sent to us. Each time we reset the password and then try to log in with the new password we are told that:

"It looks like someone else might be using your account "...... and we are back to square one.

We have tried verifying this through the text number on the account but after clicking that option more than 200 times I am still yet to receive a single text.

We have tried to verify the account through the email setting but are told there is a temporary problem and to try later...this temporary problem has been on going for many weeks. I have tried clearing caches, I have tried downloading profiles, in desperation I nearly turned to religion....all have failed.

I have now been on the phone to the Microsoft support group who also didn't offer any answers but did point me to this forum. He has suggested I write this message and to point out that all options have been used but my account obviously cannot be verified through the normal procedures and now needs intervention from a higher entity.

The account I am trying to verify is: *** Email address is removed for privacy ***

hoping you can help on this matter