Hi,

I am a very frustrated customer to say the least.   I have had nothing but issues with the my Wiindows 8 phone.  I am not able to log into my Hotmail account on my phone, but can do so via O365 or SkyDrive. I have request security code to be sent to me via text and I received nothing and than I tried to have it emailed to me and nothing again. 

I had a live chat with one of your support people and their able to send me a support code via text, but not a account code.  They stated there is something wrong on the backend. 

Please don't tell me to do a hard reset!  I cannot afford to lose my information for the 3rd time.  Why is there so many issues with the Windows phone?

I would appreciate a response immediately.  Not sure what their is not number to call?  It seems its a way to avoid dealing with the consumer....poor customer service.

Paul