To verify it I need to send a security code to the hotmail account associated with it. I believe I have access to the right one but no matter how many times I click the button I simply don't get the email containing the code. This leads me to believe it's either the wrong account I'm looking in or the link to send the email doesn't work (as I've seen a few others say). Resetting my password doesn't fix the problem and neither does filling out a form. I simply can't remember enough info for them to be satisfied. I made the account when I was very young so probably filled boxes with any old rubbish just wanting to get on MSN messenger.

I've spoken to 3 support agents regarding this issue on the Xbox Live website as this hotmail account is also linked to my Xbox Live and can't sign in until it's sorted. Each time I'm pretty much put through to fill out a form. It simply doesn't work. I need to regain access to this account to fix my Xbox Live issues. I have the current password and two before it and the secret answer to my question if that helps at all.