Can’t authorise child’s account on Xbox

25. December 2013 · Write a comment · Categories: livemail
My son's account (*** Email address is removed for privacy ***) is linked to my account (*** Email address is removed for privacy ***) and when he tries to connect it asks for my permission.  When I give it we get the error " We were unable to sign you in
Your account is missing a full name or date of birth. Visit account.live.com to update the required information, then try again"
This happens on PC and Xbox. I have even changed my name and date of birth to see if that works. It doesn't.
My son has lots of saved settings and games and can no longer use his xbox. Please help. 

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