I support a few Mac users in a mainly Windows environment. We have SBS 2008 running Exchange for our email. No one else is reporting problems. A user updated Office earlier this week, and now his Inbox will not show any new messages as they arrive. The Sent Items folder is up today, and he can view new messages on his phone and on the Mail app. I don't believe the issue is with the server, as no Windows users are reporting issues, and other Mac users aren't reporting problems.

He also checks a Gmail account and another Exchange account, and they are fine. With this particular Exchange account, the only way to get new messages is to completely remove the Exchange account from Outlook, then re-add it. But then he only gets new messages up to the point that the account was re-added. After that, nothing. There is no sorting of new messages into another folder, as they appear in the Inbox on any other application.

Am I missing a setting somewhere? I tried to reinstall just Outlook over everything, but that didn't work. The user received the computer from someone else, so he doesn't know if he has the original install media. The next step is a complete uninstall and reinstall, unless there is something easier? He is running Maverick on the Mac as well.