I am trying to help my mother regain access to her hotmail.com account and I am having a heck of a time being I get the run around every time when chatting or calling Microsoft to help. I have gone through the processes to recover her password a dozen times and we still are not able to get access. There has been several case numbers on the issue opened by customer service, but I keep getting the same results. Here is what I have tried: I have tried entering the answer to her secret question, which was incorrect and is now stating that it has been tried too many times. I have had a single-use code texted to her phone and it was never received. I have had the email sent to her alternative email address on file and nothing has been received. And lastly I have filled out as much information in the form to verify the account and there is not enough information being entered. I have called customer service for their assistance and keep getting pushed back to the chat assistance and the chat assistance tells me to call customer service. I know there is an easier way to retrieve a password being a few years ago I had the same issue with not being able to correctly answer my secret question. I was sent a reset website and it was a piece of cake to reset it. This time it has been nothing but a nightmare! I have recommended to someone the other day to get an email address through Hotmail.com or live.com and I am taking that recommendation back! This is terrible! The customer service representatives are not helpful in any way! The bottom line is that it is VERY important that my mother gets back into her email being that she has hundreds of business cards out with this specific email address listed as a contact. I know the account is still active being I sent an email to her address from mine and I did not get the notification back saying it’s not able to be delivered. Is there any hope to getting this resolved without having the run around?!?!? PLEASE HELP!!!