cannot get e-mail merge to appear in outlook

I'm trying to do an e-mail merge using Word, with the data from Excel, and Outlook to send the e-mails.

All are from Office 2011.

The mail account is set up correctly in Outlook. I can use it to send and receive e-mails otherwise.

Outlook is set as the default e-mail application in Mail.app.

Outlook is set as the default e-mail application in Outlook.

The generate e-mail messages button is not greyed out in Word.

When I click on the generate e-mail messages button, the e-mails do not appear anywhere in Outlook.

I would appreciate some help.

Thanks.

Question about Outlook Express