Hi,

I'm working on a laptop for a friend who requires Windows Essentials 2012 and all it's components, e.g. Windows Photo Gallery etc.

None of these components are already installed on this Acer laptop which is running Windows 7 Starter.  Any photos on this laptop are being opened with Photo Viewer but he would prefer Photo Gallery and to possibly use Live Mail.

I have tried the relevant download link on the Microsoft website here:

 http://windows.microsoft.com/en-au/windows/essentials

but after clicking on the purple "Download Now" link, the laptop does not respond at all. The download does not commence, there is no error, nothing.

I tried to download Photo Gallery separately but the same result.

There is no indication that the site pop ups are blocked.

I have also tried downloading by specifically clicking on the correct language:

http://windows.microsoft.com/en-au/windows/download-windows-essentials#wetabs=we2012

I am also unable to download Windows Media Player.

I can install programs from other sites. The problem seems to only relate to Microsoft programs.

Any suggestions would be appreciated.

Thank you.