I've been trying, and failing to get a hacked account closed for over a week now and it's driving me nuts.

About 2 weeks ago I got some emails from dating sites I'd never heard of, i assumed it was junk mail that'd just got missed, but the emails kept coming in over a period of days, and were in my name. I changed my password multiple times but it kept happening, on the last occasion literally 5 minutes after signing into my account the dating site confirmation emails started again (I even contacted one of them I did recognize just check and the email definitely was used for registering and activating the account)

So I've changed emails now and have been having all sorts of headaches trying to get MS to close down the hacked account. First there were 30MS points on there, had to be sent to a special team to get rid of. Now I'm being told I need to deactivate.

The issue is that someone/thing keeps going into the account, so even if i press to deactivate the hacker/bot could just sign into it tomorrow and the account becomes active again, i can't guarantee the account won't be logged into by the hackers, and it's not like the deactivation time is a few days, it's a calender year.

I've talked to 3 people on chat support and all of them, no matter what i said, lead me to account deactivation and completely ignored the issue of the hacker singing in, 2 of them ended the chat in the middle of me responding,

I'm not closing the account out of choice, it can't be used anymore, this isn't like Facebook deactivation where you have some say in the matter, this is me trying to close down and account because it's hacked and unusable, and I feel I'm getting no sense of understanding that just deactivating it isn't enough.

I was told to post here so a professional would get in touch so that's what I'm doing.