I have an HP Envy Phoenix 180-140 Tower PC running Windows 8.1 on which the access to my e-mail account was through Windows Live Mail. Unfortunately it developed a fault and it was shipped back to HP for investigation and repair.  It turned out to be a CPU failure. I've recently got it back but I'm unable to find my access my e-mails. My Service Provider 'Orange Webmail' has had a go but tells me that they although Windows Essentials is visible the Windows Live Mail is not responding.

I'm wondering if I should remove the original Windows Essential programme and download the latest version but before I do it I thought I'd ask a question on this forum and see if anyone else can offer advice on my problem.

Best wishes

Alfie