I have seen this post below and the link does not help at all.  So as far as having a priviate chat I don't know how:

Thank you for reaching us on this issue. I am closing this thread to have a secure conversation with you. Please check your email for the message from us.

Note: For the new customers who are having the same issue, to best address your concern we would like you to post your question as a private support request using our Microsoft secure

e-form.

This would allow one of our Windows Live Moderator to handle your concerns directly.

(E-form link)

http://windows.microsoft.com/en-US/windows-live/id-support

Thanks,

JArvin S.

I have a new account that I tried getting support from the Windows Live Team and they set me here to the MODERATOR.  I cannot access this new account going through the password reset or "I Can't use any of these options" page----I have a lot of information for that reset, but not enough I guess.  Looking fo help with mm gaining access to this account!

Gregg