Hi,

My hotmail account has been blocked, and the message is that someone else has been using my account and has been blocked. I have tried recovering it by filling up the form as instructed, however I am still unable to do so as it seems my answers for the questionnaire is not correct, despite answering them to the best of my knowledge.

I have been using this email for close to 10 years now, and it is really frustrating to be locked out of it all of a sudden. This problem has dragged on for about 2 months now and it is becoming increasingly urgent that I regain access to my mails. I am out of options and I require direct assistance on this matter, perhaps a number to call or something.

Edit:
I have been searching the forums and see that some moderators help by sending a private message that leads on to further investigation into this issue and ultimately an unblocking off the account. Can I have one too?