Please help, been blocked from my Xbox Live account. My account name is DarkVanguard19 and my email address for this account is *** Email address is removed for privacy ***  

To cut things short I've had my account for a long time, when i first created my account I was too young to set it up myself so my brother set up an email address and payment methods for it to run. Im paying for it now and whilst it was all working fine its blocked me from logging into my account through LIVE and through my pc. Because the account was merely used just to run my Xbox LIVE account neither me or my brother can remember the specifics for the account, like secret security question answers or secret code. 

Ive put this forward to the Microsoft team and informed 'Marv B' through a Live text style chat about the situation. He put the problem forward (ref: 1215820873) and said it would be resolved within a max of 18 days. I had an email come through from Microsoft (he account recovery request with issue number 99782742) in which they said my issue had been closed. They merely told me a series of steps:  

Thank you for your request. Your Microsoft account *** Email address is removed for privacy *** was created using an email address from a provider other than Microsoft. To reset your password for this account, follow these steps:

1. Click Here for the Microsoft account password reset page.
2. Select an option and click "Reset your password".
3. Enter your Microsoft Account, then enter the security characters, lastly click "Next".
4. On the following page, select "Email me a reset link" and then click "Next".
5. A reset link is now sent to your email address.

Should you require further assistance, please visit the Microsoft account Support Pages.

The account recovery request with issue number 99782742 has been closed.

Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.

But this was a just a generic and silly response, I've already tried this, I've tried it multiple times, but how on eart do I access the password reset email if its the account Im trying to get onto! It wont let me onto the account, so Im unable to see the email to reset my password. It was if they had not taken into consideration what I had told 'Marv B' - who was actually really nice and friendly.  
Its fair to say the issue has not been resolved, and I still cannot access my account even though I know the password, and the email address, Im just blocked out of it for a reason I still do not know. 

Please help!!  
Thank you!