I own a domain that had its email managed by Google Mail. My primary mail address was also the alias for my Microsoft account. I decided to switch my domain so the email was managed by Outlook.com, as I mostly use Microsoft's services and decided it would be easier to have everything under one place, rather than a combination of Google Mail, Skydrive, etc etc.

This all seemed to go smoothly, registering the domain with domain.live.com and setting up MX records under my hosting, etc. However, upon logging in to my Microsoft account after completing the process, it informed me that my primary alias couldn't be used, had been removed and that I must select an outlook.com alias. This happened without warning, without notification, and there appears to be no way to restore said alias. I did a livechat with someone and was blankly informed that "that's the way it is" and that I'm going to have to wait six months to reclaim my primary alias?

I find this to be utterly ridiculous. Not only does it mean that I absolutely cannot use Outlook.com for my domain email (not unless I want to sacrifice my Microsoft account and start again with a fresh one), it also means I'm more fragmented than ever, with my Microsoft account now wholly separate from my primary mail address.

I do not understand why "this is the way it is", nor why it will take six months to recover my alias. Even though I'm quite invested in Microsoft's services, I'm sorely tempted to cut my ties completely over this debacle. If anyone has any answers or suggestions on how to resolve this, I'd love to hear them.