My wife's account being hacked and she has filled up the questionnaire to request reset of her account.
But she received Microsoft's email in her alternative email saying:

" Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know."

So what other way can she retrieve/ reset her hacked account?

Thank you for your attention.


Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.