I have recently become aware of at least 2x (obviously could be many more I don't know about) emails that were sent, the original senders never received any error message/return but who's emails definitely never arrived in my MS Account Outlook.com email address of *** Email address is removed for privacy ***

I have already discussed a number of basic check steps with @MicrosoftHelps on Twitter - https://twitter.com/MicrosoftHelps/status/363395042989182978 and confirm I have read not been helped by reviewing standard http://answers.microsoft.com/en-us/windowslive/forum/email/im-not-receiving-emails-sent-by-my-family-or/377a9bf3-7975-4d76-a6eb-04dcc6d68097?auth=1 help

The two specific examples of missing emails I have evidence for are:

1) On 26 July 2013 @ 10:38 My Solicitor *** Email address is removed for privacy *** forwarded me an email with important legal details I'm current negotiating with him. I only found out about this missing email at a face to face meeting on 31st July when I asked him about not seeing an expected response and he was able to show me he had forwarded an email to me on 26 July 2013 @ 10:38

2) On 31 July 2013 @ 20:20 My brother *** Email address is removed for privacy *** sent an email to a number of other family members which I never received until my dad did a 'reply all' on that original email which I did receive successfully (proving that my email was correct in my brother's original send I didn't receive)

To confirm some obvious questions:

- Yes I have fully checked both my deleted items and Junk mail folders.

- No I do not have any rules that can auto delete email

- I have previously received numerous successful emails from both these people and both are registered saved address contacts on my Outlook.com

- These missing email do not appear on Outlook.com in any folder and also do not appear even if I perform a mailbox wide search on those 2 people's email from addresses

- Generally some/most email is still reaching my account throughout this period, but obviously I don't know whether there are more missing emails that I don't have 100% evidence for more than the 2x listed above atm. Although I will chase two other email conversation that I am surprised to have not yet received expected replies.

Please can you investigate my account logs for these dates and times to see if you show any register of these emails and what might have happened to them?

Regards, Alan

Senior Web Designer @ British Telecom

@DigitalAmoeba