Asked Microsoft for help but I am ‘not allowed to view this incident’?

22. July 2013 · Write a comment · Categories: Hotmail, Outlook.com
I requested help from microsoft support and they responded fairly quickly. 
But whenever I try to click on the link in the microsoft email response, I get a message saying "xxx is not allowed to view the incident"
Is there any way I can remedy this? 

Thanks,


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