I've seen several questions similar to mine (no emails being received) but no answers. This issue should have a fairly direct resolution since it is fundamental to using email on a newer MacBook Air.

A week ago, I installed Microsoft Office 2011 for Mac and tried to configure two email accounts. One uses my own domain name and the other is a Gmail account. After setting up the accounts, I was able to send messages from both but no emails have been received. However, the test messages were received on my iPad, a PC, and via web browsers.

I have spent a week researching this issue and each time I found something close, I changed my account information, but to no avail. Once, I found a query almost identical to mine that had 47 messages back and forth over three months or more. The person with the problem was sent back and forth between Microsoft support and Mac support. She patiently answered the questions and provided information requested. None of the replies were helpful to that poor person with the issue similar to mine. Please spare me this!

Thanks in advance.