I had a problem with outlook 2011 crashing and closing down, so i uninstalled the whole Office 2011 with app cleaner and reinstalled office. But now all my office components i.e word,excel,powerpoint and outlook are crashing and closing down. The error with outlook is as below:

Dyld Error Message:
  Symbol not found: __ZN14PreferenceKeys46kUseEmailToDoRecipientEncryptionCertsLookUpKeyE
  Referenced from: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
  Expected in: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/../../../Office/OutlookCore.framework/Versions/14/OutlookCore
 in /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

Powerpoint error message:

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2014-07-16 11:02:21 +0000
Application Name: Microsoft PowerPoint
Application Bundle ID: com.microsoft.Powerpoint
Application Signature: PPT3
Application Version: 14.1.0.110310
Crashed Module Name: MBURibbon
Crashed Module Version: 14.4.3.140616
Crashed Module Offset: 0x000072f0
Blame Module Name: MBURibbon
Blame Module Version: 14.4.3.140616
Blame Module Offset: 0x000072f0
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0

Could someone please help out.

Rgds 

Amit K Parija

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.