A week ago, I lost all the emails from my hotmail account from since I opened the account about fifteen years ago. I first noticed it on a work computer but it is also the case on my home computer (Windows 8) and my smartphone. 

I have read other threads, and I would like to clarify that 1. I have logged in on to the web browser many times, and therefore my account has remained active 2. I have not, by intention or mistake, deleted all the emails in my inbox, 3. I have not changed any settings that could have led to this mass clearance, 4. I have tried the self recovery feature, which did not help. 

This seems to have only affected my inbox and not my subfolders. 

I rely on my hotmail account very heavily to organise my life and I need the emails back as soon as possible. I would greatly appreciate your prompt help in the matter. 

Jhalini