I logged into my account yesterday evening - having also logged in, in the morning - to find I had 0 messages....no files no folders no emails totally eradicated! I have tried to restore the emails - it says there  are none to restore. Their (MICROSOFT) response originally was that my account had become inactive! This is ridiculous I use the account every day - it is constantly logged in on my iPhone and iPad.....They have given me no resolution. My account has not been hacked...I am not using the POP3 thing they keep mentioning, and my account was NOT inactive! Not only have I lost personal files but I have also lost invoices and bills from all my utility, phone and internet providers. I have spoke to 3 different advisers and this was the most recent response (please see below). He had no answer for me so he ended the chat. How is this 'CUSTOMER SERVICE'???????? I have come to terms with the fact that I will never retrieve anything that has been lost, however I have a close personal friend who works for a national newspaper and she is more than happy to publish a large spread regarding this issue. As now I have done some research I have found that I am most definitely not the only person this has happened to. Whether it be all or partial emails being deleted. So more than anything I would like any other people who have been affected to reply so we can take action. They are providing a service which we trust, and then they totally stab us in the back! So if people could let me know their experiences it would be much appreciated! I cannot just let this lie!

Austin: Welcome to Microsoft Customer Service Chat, Anna. Please give me a moment to review your question. Would that be alright?

Anna: Yes

Austin: Thank you for waiting.

Austin: I am sorry to know that you have lost your emails.

Anna: OK

Austin: May I know the email address you are referring to?

Anna: *******************

Austin: Thank you.

Austin: I would like to inform that you can can only retrieve emails not older than 5 days.

Anna: So what you are saying is all my emails have been lost. Not due to me but due to the company and I cannot get them back?

Anna: So I may now take legal action

Anna: As this is a clear breach of the microsoft agreement

Austin: Please visit this link for assistance with the concern

Anna: This is not helpful

Austin: You can also view the possible causes for missing emails by visiting the above link.

Anna: I don't want to see possible causes. I want to retrieve my emails.

Austin: For further assistance, I request you to post a question on Microsoft Answers Forum where your question will be answered by our Support Professionals within 24 hours.

Anna: I don't have a wuestion

Anna: question*

Austin: As a Customer Service Representative, I have limited resources and tools. Hence, I request you to contact our Support Professionals over the forums.

Anna: I want my emails back.

Anna: This is a STATEMENT/FACT!

Austin: I realize the importance of your concern.

Anna: I would like a resolution

Austin: I strongly advise that you back up your emails by saving copies to your hard drive or upload them  for free to SkyDrive, Microsoft's great online storage.

Austin: For further assistance, I request you to post a question on Microsoft Answers Forums.

Austin: I hope the issue will be resolved. Thank you for using Microsoft Customer Service Chat. Please feel free to contact us again. We are available 24 hours a day and 7 days a week. Have a nice day.

Chat session has been terminated by the agent.