I got a new email address last year and since then have not been using my hotmail one. I redirected all new emails from the old hotmail address to the new one, however I have now logged into my hotmail account to find some very old emails (I've had the account since 2005) and they are all gone. I have checked the deleted folder as advised in other threads but this said there was nothing to retrieve. This is completely unacceptable, I have so many person emails in there that I hadn't deleted for a reason, and I need to recover these. Can you please advise on how I can do this?

Thanks,

Hannah