My account has been hacked and I am unable to log in.

 I have been forwarded on to a page asking me to verify my account information, it askes me to verify 'Names of any folders you've created' and 'Subjects of your recently sent emails' . I do not remember the answers to these questions and therefore am unable to complete this.

I have also been given the option to reset my password using an alternate email address, however this email address is about 20 years old and I do not remember any of the log in details for this account. So is there any OTHER way of verifying my hacked account?

Found a Hotmail customer services number which I rang, the man on the phone quoted me £69 to recover my account!

Please can someone help me.