I found recently, when I logged into my hotmail (now outlook) account, all of my e-mail and folders were gone.  I have had this account since the 1990s and log into it every couple of months at a minimum.  I also have the account set up on my smart phone.  Now, having gone through several of the community strings, there seems to be a common denominator:  The default response from nearly every Microsoft representative is "our logs show that your account was deleted due to inactivity."  I can see one instance of this being a fluke, but there have been so many complaints, it is now a confirmed pattern.  The longest that I ever went without logging into my account was about 6 months while I was deployed to the Middle East back in 2002-2003.  I have no doubt in my military/Sr System Admin/Sr System Engineer/Sr System Analyst mind that there is some kind of glitch going on here.  Before there is an immediate response of "but our logs...." lets just look back in history at previous Microsoft roll outs/updates that seemed to work perfectly at the Microsoft testing facilities but went directly to the crapper when pushed out to the mainstream user.  I'm not trying to bash, but to immediately pawn this off as a user error/inattention to accounts is totally bogus.  I would greatly prefer a response from someone that knows more than to read off of a "support script" for cut/paste purposes.

Thank you in advance.

CT