Question about Outlook Express

Dear Sir or Madame,

My name is Michael Powers.  I am a consultant with Graywin LLC.  On October 3, 2013, Ms. Patricia Andrews hired Graywin to help her access her Hotmail account (*** Email address is removed for privacy ***).  She is able to send and receive emails from the account in question on her smartphone.  However, she cannot access the account on her computer without the password.  As background information, after retiring, Ms. Andrews recently moved from Virginia to Colorado.  During the move, the password stored on her computer was deleted.  The problem is that she had forgotten what that password was as well as the answer to the security question that would have allowed her to reset the password. 

What we have tried so far:

1. Contacting Microsoft Email Support (https://support.live.com/eformpost.aspx?locale=en-us&productKey=wlhotmailclosed&ct=eformts&subtype=free&wa=wsignin1.0)
2. Contacting Microsoft Support (1-800-642-7676)
3. Contacting MSN Customer Support (1-866-582-0052)
4. Contacting Microsoft Technical Support (https://support.microsoft.com/oas/default.aspx?st=1&as=1&pid=643&pguid=SIonNiH9qtR2rZ2HCuLZ8FLXBCLG1Lvl1MEsyN%2bmnlvMkr190Th%2fwTJDAcTZ8RbKAiSPoTGhK8C0iUJ22Tio2w%3d%3d&c=SMC&ln=en-us&form=p&tp=acs)
5. Creating a Service Request (Service Request Update 1219157220)
6. Submitting the Recovery Form (Recover your Microsoft account)

So far, none of these approaches have yielded any results, despite the fact they have all been tried numerous times.  In regard to #6...  Starting yesterday, I have asked Ms. Andrews to, every day, begin sending 5 emails with different subjects to 5 separate email accounts of which I have access.  By submitting the recovery form with this new daily information, it is my hope that the computer program will eventually do what it was actually programmed to do, and send a temporary password to Ms. Andrews Hotmail account.  After accessing the temporary password from her smartphone, she can then use the password to access her account from her computer.  At this point, the results of this daily exercise have been to no avail, but it has only been 1 day.

Basically, I was told by an MSN Customer Support Rep.  that this forum was the best way to help Ms. Andrews to access her Hotmail account, and in effect, to get her life back.  The issue is not for her to retrieve old emails, or even to be able to send/receive new ones with that account.  The issue is that Ms. Andrews has a lifetime of contacts stored within which are irreplaceable.   All we need is those contacts, everything else is worthless. 

Bottom line, we don't need more information about the (in my opinion, in this situation and under these circumstances) worthless retrieval methods that Microsoft has setup to retrieve passwords.  This is one of those out of the box situations that a cookie-cuttter solution simply cannot resolve.  What we do need is someone that has the capacity to actually care about another human being who is in a difficult situation, and actually take action to help. 

So far this 1 week dealing with this company, I have seen more apathy about the plight of a fellow human being than I have seen in a long time. Frankly, I have been appalled regarding the complete lack of empathy shown to my elderly client by this company.  That is why I was hesitant to use this forum.  However, I was assured by the MSN CSR that there are people on this forum that do actually care, and that can resolve Ms. Andrews' aforementioned problem. 

It is my humble request that someone please help my client resolve this issue and get her life back.  Yes, she messed up by not keeping her password and other access information in a safe place.  Yes, she should have been more careful and understood more completely the implications of losing this information.  But just because someone makes a mistake, does that mean that they do not deserve our compassion, or understanding, or empathy?  After all, as humans, we all make mistakes.  In fact, is that not central to our very being, that we make mistakes, that we're not perfect?  As one imperfect human being to another, I am asking you (whoever "you" are) to show compassion to my client and give her what we all need, a second chance. 

Thank you for your time and concern in this matter.

Mike

I have am iPad 3rd Gen device, recently updated to iOS 7. The free SkyDrive app only lets me view my SkyDrive documents, but not edit them so I paid for the SkyDrive Pro app last night. When I login with my Live.com account, the same account I use here on this group, the same account I use on my Win 8/Office 365 desktop, the message I get says " SkyDrive requires an Office 365 account provided by your work or school. Use SkyDrive for your personal files." I'm confused. Why is my active account not recognized?

A) Why can't I edit my SkyDrive documents with the basic SkyDrive iPad app?

B) I thought that by purchasing Pro it would fix that, but still NO.

C) I have looked in the App Store for Office 365 but I find nothing published by Microsoft so I have not purchased anything extra.

How can I access my EXISTING Office 365 account on my iOS device please?

Help!?!?

I am getting messages from numerous people that the emails they send me are bouncing back...they are getting a failure reply.  The odd thing is that I have been receiving a small number of emails during this time.  Please advise.  Thank You!