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Forgot password to account and security info too old. Can’t fill out forms

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Archived post from August 19, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 19, 2013

I am unable to access my Hotmail account with the password I set and have been using, it might have been hacked by someone.

My security question that I set several years ago and still know the answer to is not accepted which leads me to believe that the account has in fact been hacked.

I contacted the Billing Support to cancel my Office 365 sub and they were able to fortify me through a text (I have my phone number on the account, but not as a verified security proof (so I can't use my phone to access the account)). So with other words - I can prove that the account belongs to me.


Thankful for your help.


Kind regards,

Micaela

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