Hi Microsoft
I've been trying to resolve an issue for a week without success.
I had a microsoft account, that was created with a Windows 8 registration using my custom domain email address, that was deleted last week after speaking to an advisor in presales techincal support for a completely unrelated issue.
The advice I was given has caused problem in that I havent been able to restore the account using the same email address as I wanted.
The reason I deleted the account was so that I could clear the previous registration of any backups and unwanted data from areas like skydrive. I was advised this was the best way, but now it seems I cannot use the same email address to create a new registration and this is causing many problems as I cant order a surface pro 2 as required using the business email id.
It also means that I cannot register the email id I want against my user name when i register a new windows 8 computer.
I was advised that as I had used a non-microsoft email address, I would be able to delete and reuse the email ID in a new registration when I liked. I'm unable to do so.
I have been advised to try and restore my deleted account by using the following link
https://account.live.com/acsr
But this has not worked as the link says my account does not exist.
Please could you help.
I can provide my email ID in a private message if some can send me a message to reply to.
Finally, can you advise me of the time frame it will take to resolve this situation as it is causing a lot of problems and all because I was given the incorrect advice by Microsoft employees.
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