Just got off the phone with Microsoft after seating on hold for over an hour!!!! Had the worst customer service experience of my life!!! I have been using the Microsoft SkyDrive for a number of years now. SkyDrive in a online storage service that originally offered 25 GB of free storage space. Granted its free but I still trusted this company to secure my files. In the last 48 hours all of my files were deleted from my account with no warning at all!!! After seating on hold for over a hour the multi-billion dollar company tells me that they did nothing wrong and that the files were to difficult to retrieve. These files are extremely important files to my business in order to generate a working class income. Microsoft who has all the money in the world is now making it difficult for me to make a living. I don't understand how a company in the online storage business would have trouble retrieving old files. 

In the past 24 hours I have read a # of question posted to Microsoft forums regarding the exact same matter. Microsoft keeps on brushing the issue off. Giving excuses such as that if you have not logged in to your SkyDrive account in the last 365 days, it is policy that they delete all documents to free up storage. Everyone responding including me uses there accounts on a regular bases, which makes that excuses unacceptable. Microsoft also dropped the free storage space from 25GB to 7GB, which is fine with me because I had only 20 doc. or less saved to SkyDrive. Needless to say they were all very important documents to me. According to this link http://windows.microsoft.com/en-us/skydrive/loyalty under FAQ #3 states that no files will be deleted in the switch from 25GB to 7GB.  There clearly has been a big mistake on the part of Microsoft and they need to take accountability for what is going on and not just trying to sweep this problem under the rug. 

This will be an example I will show my kids of the wrong way to take accountability for your actions. People and Companies need to own up to what they have done, admit wrong when they are wrong and work with all their power to make things right in the end. 

MICROSOFT I HOPE YOU LEARN YOUR LESSON SOMEDAY!!

I had about 10 files on Skydrive in various folders (including the shared folder), and last night (Japan time), all of the files were simply gone.  Nothing in any folder or the recycle bin, and I checked both via the web and the app.  Everything is just gone, and I have 7GB of compete, scary emptiness...

All files wiped. Bur also my storage limit has decreased from 25 Gb to 7 Gb.

How can I get this restored?

All my folders and documents have vanished from skydrive - the 'date modified' is yesterday (22nd sept) but I haven't logged in since Friday (20th sept)
What has happened to them? and can I get them back?

I have not been using the Skydrive app, so there are no local copies.  There is nothing in Recent docs at all, and nothing is found using Skydrive search and the recycle bin is empty.

This is a fairly large number of files, in different folders - all of which have vanished.
not happy.

Hello,

 

Let me first say I totally am sold on SkyDrive.  Google couldn't handle my 2.7 mb file.  Can't recall the size limit but most of my documents are pretty large.  So I switched to SkyDrive...no problems.  Manually reset my Surface Pro (mea culpa) and all my setting and software were back in no time. 

 

Now I've run into a problem.  I have 127 gigs (100g of which are purchased).  I have 125 gigs available but was unable to upload my music files (30g).  I tried copying the entire folder to the Sky Drive desktop app.  I got a return message that I needed 2.7 gigs more.  Can someone please give me some guidance on how to upload the music files?  Or why I'm getting this message.

 

I'm working on a Windows 7 Pro PC using the SkyDrive desktop app. 

 

Thanks,

 

TechPorVida
Microsoft Uber-Fan

 

 

Unable to verifyP account information on computer for outlook.com.


I have the same problem but in my computer. They asked me to verify my account and then bring me to a screen to add a secure code. I answered that i don't have and then screen tell me that security code is been sent to my email. But how i am going to get my secure code from my email when I cant access to my email at the first place.

Now only i have one more day to access to my account and then I will knock out. Please any one can help with this. My hotmail account is very important.


Thanks


O




Can't attach file to email in outlook.  program stops working and closes
I live in Thailand, and was recently switched trom Hotmail to Outlook.  Now when I try to log on everything comes in Thai.  When I use a friend's computer to log on the same pages come up in English.  Back to my computer, same problem.  I don't know what to change to get English pages up.
Todo esta funcionando bien solo que al momento de querer abrir un correo no lo abre