Original title: Trying to help a nursing home resident log in
I work in a long term care facility. One of our residents wants to log on to her facebook. She cannot remember the password to her facebook OR her HOTMAIL account. We have tried twice now to reset using the form, using my business email as an alternate for the link to be sent. Both times the reply has said that we did not provide enough information. We provided what she could remember. I physically called and spoke with someone, who walked me through the exact same steps giving me the exact same results. I simply need a link sent to ME to help this resident have access to her accounts again. Please help!
Original title: Can an advisor from hotmail or Microsoft help me to retrieve my email account?
I urgently need to retrieve my email account but am being blocked from the questionnaire and security path. Can I speak or be emailed from an advisor that can support direct from hotmail or Microsoft?
Nope... it did not work Richard
BUT... thank you anyway for closing this thread before I even had chance to check the solution or should I say copy and pased the same old thread of words that I have been continually reading for the past 5 days.
So what's plan B to help out this very very unhappy customer???
I cannot verify my account
5 days ago I got an error when trying to access xbox live using my hotmail account.
When i tried to login on my computer I got the message "Someone else might be using your account"
The alternate mail and mobile number are old and I cannot use them to verify my account.
I click the links and fill in the questionaire but as I dont use this account other than on my xbox I am unable to answer anything like
Folders you have created
Recent email subjects
Recent email contacts
I am however able to provide my credit card details used on the account
BUT
All I get is an automated email saying try again.
Please help as I have now been trying to resolve this for 5 days now
Hi Neil,
Thanks for posting. I understand that you are having issues with your account and it would be best if you submit a query through thislink. Please choose the appropriate link for the issue.
I locked this thread since you will be assisted privately through that link and for other user's having the same issue, you can refer to the link provided here.
Regards,
Richard
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