I'm sending this on behalf of my boyfriend. He setup his Hotmail account several years ago, for the last couple of years has only accessed his email through his phone and only occasionally through a computer. Now he can't access it at all through a computer, seems to be locked. He has filled out the questionnaire and he is told he has not provided enough information to verify his account. He doesn't have any self-created folders to note on the questionnaire, he has provided recent email information, even past passwords used and they still can't confirm it's him asking to regain access?? It's ridiculous, he has even called the Toll-free number, they tell us that someone will get in touch with him via alternate email, which is mine, only to give us the same link to the same questionnaire we've filled out 2 or 3 times already. Then we're pointed to this forum, which doesn't seem to give any help. I am only finding people asking for help and no resolutions being posted. So how the heck do you get help via this forum???
I hope someone can help, we're very frustrated!
Thank you so very much!
Dawn/Mark
I have had email link back to my support, when I click it, it comes back that I'm not allowed to view incident?????
HELP PLEASE
The other day I started getting a message that Skydrive cannot locate my folder on my Windows 8 tablet: here is the log;
######Logging started. Version=17.0.2015.0811 StartSystemTime:2013-10-07-104104.874 StartLocalTime:2013-10-07-064104.874 PID=0x540 TID=0x41cc ContinuedFrom=
10-07-13,10:41:05.261,1,41cc,0,AUTH,authapi.cpp(719),0,0,ERR,Tried to get is int without initializing the AuthLibrary.,
10-07-13,10:41:08.637,4e,13b0,0,AUTH,oauthprofile.cpp(268),0,0,ERR,No node found named PassportMemberName, no user name available,
10-07-13,10:41:09.981,9b,40f4,0,PAL,runtime.cpp(219),2874ed8,0,ERR,JUMPONFAILURE Failed: ,msg=HttpPAL::GetProxies(wszServerTarget, proxyList);hr=8004da0e
10-07-13,10:41:09.981,9c,40f4,0,P2P,relayedtransportfactory.cpp(72),2874ed8,0,ERR,JUMPONFAILURE Failed: ,msg=Runtime::GetProxyName(serverName, proxyName, port);hr=8004da0e
10-07-13,10:41:09.982,9d,40f4,0,P2P,relayedtransportfactory.cpp(82),2874ed8,0,ERR,Failed to get a list of proxies available,hr=8004da0e
10-07-13,10:41:10.013,b5,4118,0,NM,notificationendpoint.cpp(24),0,0,ERR,JUMPONFAILURE Failed: ,msg=m_pReceiver->GetUris(queueUri, dgramUri, wlsSubscriptionUri);hr=8004da17
10-07-13,10:41:10.014,b7,4118,0,NM,notificationendpoint.cpp(24),0,0,ERR,JUMPONFAILURE Failed: ,msg=m_pReceiver->GetUris(queueUri, dgramUri, wlsSubscriptionUri);hr=8004da17
10-07-13,10:41:10.689,e5,3cb4,0,PAL,runtime.cpp(219),28ecf80,0,ERR,JUMPONFAILURE Failed: ,msg=HttpPAL::GetProxies(wszServerTarget, proxyList);hr=8004da0e
10-07-13,10:41:10.690,e6,3cb4,0,WNS,utils.cpp(99),28ecf80,0,ERR,WPN,File=e:\bt\1099244\client\mesh\product\wns\trans\wnpconnmanager.cpp;Func=CWnpConnManager::AsyncGetProxy;Line=166;Error=8004da0e
10-07-13,10:41:10.690,e7,3cb4,0,WNS,wnpconnmanager.cpp(176),28ecf80,0,ERR,Failed to resolve proxy name. not using proxy,proxyName=;hr=8004da0e
10-07-13,10:41:10.935,103,4118,0,NM,notificationendpoint.cpp(24),0,0,ERR,JUMPONFAILURE Failed: ,msg=m_pReceiver->GetUris(queueUri, dgramUri, wlsSubscriptionUri);hr=8004da17
10-07-13,10:41:10.935,105,4118,0,NM,notificationendpoint.cpp(24),0,0,ERR,JUMPONFAILURE Failed: ,msg=m_pReceiver->GetUris(queueUri, dgramUri, wlsSubscriptionUri);hr=8004da17
10-07-13,10:41:11.297,13f,47b8,0,WNS,wnpnet.cpp(666),28446d8,0290E300,ERR,DisconnectInternal,hrIn=0
10-07-13,10:41:11.297,141,47b8,0,WNS,wnpconnmanager.cpp(248),28446d8,00C21960,ERR,Disconnecting,this=@00C21960
10-07-13,10:41:11.297,142,47b8,0,WNS,wnpconnmanager.cpp(481),28446d8,00C21960,ERR,On error,hr=0;state=8
10-07-13,10:41:11.321,149,47b8,0,P2P,tlssocket.cpp(370),28a40f8,0,ERR,JUMPONFAILURE Failed: ,msg=m_pSocket->BeginSend(pBuffer);hr=8004da09
10-07-13,10:41:11.322,14a,47b8,0,WNS,utils.cpp(99),28a40f8,0,ERR,WPN,File=e:\bt\1099244\client\mesh\product\wns\trans\wnpconnmanager.cpp;Func=CWnpConnManager::OnSendComplete;Line=468;Error=8004da09
10-07-13,10:41:11.322,14b,47b8,0,WNS,wnpconnmanager.cpp(481),28a40f8,00C21960,ERR,On error,hr=8004da09;state=0
10-07-13,10:41:11.322,14e,47b8,0,WNS,utils.cpp(99),28448f8,0,ERR,WPN,File=e:\bt\1099244\client\mesh\product\wns\trans\wnpconnmanager.cpp;Func=CWnpConnManager::OnReceiveComplete;Line=393;Error=8004da16
10-07-13,10:41:11.323,14f,47b8,0,WNS,wnpconnmanager.cpp(481),28448f8,00C21960,ERR,On error,hr=8004da16;state=0
10-07-13,10:41:11.520,15f,3cb4,0,PAL,runtime.cpp(219),28ec680,0,ERR,JUMPONFAILURE Failed: ,msg=HttpPAL::GetProxies(wszServerTarget, proxyList);hr=8004da0e
10-07-13,10:41:11.521,160,3cb4,0,WNS,utils.cpp(99),28ec680,0,ERR,WPN,File=e:\bt\1099244\client\mesh\product\wns\trans\wnpconnmanager.cpp;Func=CWnpConnManager::AsyncGetProxy;Line=166;Error=8004da0e
10-07-13,10:41:11.522,161,3cb4,0,WNS,wnpconnmanager.cpp(176),28ec680,0,ERR,Failed to resolve proxy name. not using proxy,proxyName=;hr=8004da0e
10-07-13,10:41:12.785,1fe,13b0,0,PAL,systeminformationhelper.cpp(661),0,027CF868,ERR,The registry key to block Remote Access is not found.,System Error Code=0x2
Any suggestions?
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