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- Impacted/Affected Email Address
- Type and version of your browser
- Operating System
- Which device were you using when you faced this issue (PC, laptop, phone, Surface etc)
- Please provide a brief description of the issue. We need to know whether you're viewing, downloading/uploading, etc. the attachment.
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- Did you change any settings on your account and browser before you encountered this problem?
1. impacted email address: the email that i gave you to notify me of responses
2. browser: firefox 24.0
3. OS: windows vistaTM home premium
4. device: laptop
5. description: i open an email with a paperclip representing an attachment. it has the preview pane but it is blank. i can't do screenshots but the page has (reading down from the left of the email)
- subject
- sender's name followed by a paperclip timestamp and the word photos
- to: me
- a paperclip
- a blank section
- download as zip
normally the blank section is populated with either a preview of the photo or a file icon i can click to open it using picassa or to save to my downloads folder (if it's a MS word doc, it will be the word icon showing. i don't have issues with word docs or pdf or xls)
6. i am using https
7. no settings were changed but reading some other threads on similar issues, i decided to switch OFF active view
cheers
armen
Hi
I recently installed Outlook 2010 and Windows 7 on my wife's computer, after upgrading her from Windows Mail and Vista. I imported her existing mail and contacts. The problem we now have is that when she tries to reply to an email received from someone not in her Contacts List, the attempt fails. She is able to click on the Reply button and type a reply message, but when she clicks on the Send button, a message pops up:
Check Names
MS Outlook does not recognise "xxxxx"
Select the Address to use
No suggestions
The only way to send the message appears to be to add the person to the Contacts list.
There are no problems in replying to a message received from someone in her Contacts list.
When I compare her messages to those in my installation of Outlook 2010 I note that I can right click on any name in a To: or From: box and can get the properties and hence the person's email address. With my wife's installation, when I right click on a name all I can see is Cut, Copy, Paste and Clear greyed out and Select in black and clickable. This may perhaps provide a clue to what the problem is.
Thanks to everyone in advance for their advice on solving this problem.
John
It's second time happened to me to find missing emails in sent item folder.
I'm sure I did not deleted this items and I can't find them in Deleted folder.
Please advise.
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