Question about Outlook Express

Hello,

Hotmail emails get delayed occasionally to us. The sender (Hotmail user) will get Delivery Status Notification (Delay), and our users will receive the email with many hours or even 1 or 2 days of delay.

The email delay is not happening to all Hotmail emails, only few of them get delayed. We don’t have email delays from other senders, only Hotmail.

I have checked the message header of the delayed email  (and willing to provide to you if requested). It seems the email was sent from the Hotmail user and stuck at one of the Hotmail servers for many hours, and then reached us eventually.

We have severe issues with this email delay as our emergency response team has clients that use Hotmail, we need to be able to respond immediately, not in one or two days to these people.

Please help.

Thanks,

Kevin