Question about Outlook Express

 Telstra here in Australia supplied me with a Nokia Lumia 920 earlier this year and the sales person helped me out by setting up Skydrive etc for me and the phone would automatically upload to the cloud whenever wifi was available. This worked out great when I damaged the phone beyond repair as all the contacts and messages came back to the replacement phone. I became concerned after a month or so to find that none of the photos from the new phone had uploaded to the cloud and despite having it checked by Telstra it still wouldn't upload. I logged into Skydrive and received a notification that my account had been closed due to suspicious activity or use contrary to code of conduct or words to that effect. I have irreplaceable photos of work, people from work, family gatherings, travel etc stored in Skydrive and I want them back. As I said this was set up for me by Telstra. This is all new to me. My previous phone was a Nokia N8 which saved to nokia suite. Can Microsoft do this? It seems a bit like theft of private property to me. I have sent 3, possibly 4 messages from the Support page over the last 8 days asking for assistance and haven't had a reply. Could someone help with some advice please? Thank you.John Quintal.