my emails disappeared

01. October 2013 · Write a comment · Categories: Hotmail, Outlook.com
Good Afternoon,

I see that many people have had an issue with this.  Like them, I have lost extremely important emails:  school work, schedules, work-related items.  I am extremely technologically ignorant.  I found this list of questions and will answer as many as possible to help you give me knowledge.

  • Can you please provide us the affected email address for further investigation?
  • *** Email address is removed for privacy ***
  • When was the account switched to Outlook.com? I don't know but quite a while ago
  • Did the data loss occur right after Outlook.com upgrade or was the data still there for a brief time?
  • Do you have any issues logging in before noticing data loss or did you reset account password? I did neither
  • Did you click on any link before the issue occurred? Not that I am aware of
  • Did you try to deactivate/close before the issue occurred? Definitely did not deactivate.  I do not always sign off if that is what "close" means
  • When was the last time you logged into your account? I log in often Multiple times before they disappeared and afterwards too. I was in an area that did not have much service.  I used my phone from Sept 21 through Sept 26.  I noticed it on the 25 but thought it was because I was in the mountains.  My files are still there. 
  • Can you please provide us a description of the data lost (all messages before a date, date ranges, estimated number etc.)? I would say a lost about 2,000.  I have 6 emails from 9/9/2013.  I mostly use my Iphone 5 to see my emails but open attachments etc on my MacBook Pro
  • Do you have any folders? Are they nested? Is the mail missing from the inbox or a folder? I have folders.  THey did not lose their content.  I do not know what nesting means.  The emails are missing from my inbox.
  • Are you seeing the missing mails on a mobile device or the web UI, or a mail client program? I don't know what a mail client program is.  My mobile only keeps about 100 emails.  I have it set up that way.
Does this help you help me at all?  Like everyone else I'm in tears.  My photos, letters from deceased friends . . .  I hope you can help me.

    E-mails

    01. October 2013 · Write a comment · Categories: Hotmail, Outlook.com

    When is the problem with e-mails going to be resolved??

    Having problems with Outlook i never had before; i'd go back to Hotmail if i could..

    outlook.com’s Sent folder is not WYSIWYG — Or, does outlook.com actually add unwanted blank lines?

    01. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:

    Repro steps:

     

    In Outlook 2013, start a new message (where the format is Rich Text).  Type the following text into the message:

     

    “This is text.  Now I’m going to press Enter once after the upcoming period.

    And I now have a second line.  There is no white space (blank line) between these two lines of text, which is exactly how I like it.”

     

     

    Copy and paste that text into a new outlook.com message.  Looks fine in the draft.  No white space between the lines.  Send that message.

     

    After sending that message, go to the Sent folder and look at the message. 

     

    Actual behavior:

    The message appears with a white space (blank line) between the two lines of text.  This is not WYSIWYG.  Which, in turn, makes me wonder if that’s how the recipient sees it.  I don’t want the recipient to see a blank line between the two lines of text.  Regardless, I have no idea how my message appears to the recipient.  Not good.

     

    Expected behavior:

    The Sent version of the message appears EXACTLY as it appeared when I clicked Send. 

    Sorry, there seems to be a problem with Outlook right now

    01. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

    I just got migrated from Dogfood back to regular production. When I access "outlook.com", I get redirected to https://blu178.mail.live.com/default.aspx and get the error message: "Sorry, there seems to be a problem with Outlook right now" (screenshot)


    I'm using IE11. I can still access any other Live component (like SkyDrive, Calendar, etc), but no mail. I can still access my emails using my phone, and I can also logon to other live accounts from the same machine (even same session - i.e. logoff and logon with another account)


    I noticed Hotmail/Outlook.com support asks for the information below, but I don't feel like sharing my personal information in a public Community


    • Affected email address
    • Link where you encountering the error message
    • Fiddler trace logs
    • Screenshot of the exact error


    what are my support options in this case?


    tks


    -Luis

    how to get saved message fold and saved emails back

    01. October 2013 · Write a comment · Categories: Hotmail, Outlook.com
    i got upgraded to outlook and when i used hotmail.com i had a folder named saved messages with alot of important messages saved in that folder and i tried everything. since i tired everything all my important messages and the saved messages folder is now gone forever. how can i get my saved messages folder and messages back

    Can I add a domain email to an existing hotmail/outlook.com account?

    01. October 2013 · Write a comment · Categories: Hotmail, Outlook.com
    Hello!

    I use a hotmail address as my primary email address, but I plan to transition to a domain email which I've also set up through outlook.com.

    Currently, I have to log out to switch between these two accounts.  Is it possible to incorporate the new domain email into my hotmail account?

    I thought I'd figured it out by adding the domain email to my hotmail/outlook "send and receive" but only the send works (emails sent from another account were not received).

    Thanks in advance for your help!

    -Mike

    Mac Mail IMAP Inbox Issue

    01. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,

    To Whom it may concern,

     

    I am trying to successfully connect my Mac Mail (MacOSX10.8.5) to Outlook.com's IMAP server.  I get folders successfully downloaded including Ads, Deleted, Junk and Sent, but never my Inbox.  The server settings are correct (that's why I can get those folders), but it seems that my Inbox may be too big to connect to?  

     

    I've researched various threads (below) without luck.

    http://answers.microsoft.com/en-us/windowslive/forum/mail-email/mac-mail-via-imap-no-messages-from-inbox/2da6c9f9-7bb4-445b-b49e-beaf10ba52d6

    http://answers.microsoft.com/en-us/windowslive/forum/mail-sync/mac-mail-problems-syncing-inbox-with-imap-hotmail/fd9ce586-75b4-4a12-977c-b52019fba4e9

     

    Can you assist?  

     

    Connection Doctor shows a successful connection, but the Activity Window consistently gets stuck "Fetching new mail" at the Opening mailbox... message.

     

    Thanks in advance for your help.

    cannot download attachments in firefox

    01. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
    I can no longer download attachments from my Hotmail account, when using Firefox 24.0. I have never had a problem for the last 15 years until now. This has been going on for a few weeks.

    When I click on an attachment, either to 'Download' or to 'Download All As Zip', nothing happens. I get no error message, no attempted download, no option windows. Outlook gives no impression that it is trying to do anything.  

    I now have to use Internet Explorer to download attachments, which I do not want to do. I would be grateful for any advice so that I can download my attachments again.


    My live account says that it doesn’t exist I need that account to log into an old Facebook is there anything I can do?

    01. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
    My old email says that it does not exist. I need to log into an old Facebook and that is the only way. Is there anything I can do to reactivate it? 
    « Older articles
    Newer articles »