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printer prints but won’t scan

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Older post from January 3, 2014. Details may be out of date.

Question asked on Jan 3, 2014
C4380 HP all-in-one printer prints but won't scan. Message is "USB or Wireless not connected". But it is connected - the blue light is on and it prints fine. Is the printer broken? Should I try to reinstall it using the original disk? It worked two weeks ago.

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