how to make the upgrade install
18. April 2016 · Write a comment · Categories: Uncategorized
I have trouble with group mailings, the e-mail message only goes to the name at the top of the list.  How do I correct this?

A client wanted to clean up his emails so I suggested the following:

  1. In his Main Identity, Empty Deleted Items, then Quit.
  2. In the folder Microsoft User Data:Office 2011 Identities, Duplicate the Main Identity folder, then rename the copy Old Email or whatever you wish (in case you need to go back and find an old email).
  3. Open Outlook (should default to Main Identity), go to Advanced Find, and Find emails in All Mailboxes where Date Sent is greater than X days old, where X is the # of days of email you wish to keep in the Main Identity (e.g. 365 for the past year). [In my client's example, he had over 75,000).
  4. *VERY IMPORTANT* Go to Spotlight Preferences:Privacy and Add the Microsoft User Data folder to the list. This will prevent Spotlight from slowing down the email deletion process by reindexing them.
  5. Back in Outlook, Select All, then choose Edit:Delete. All will be moved to the Deleted Items. Select Deleted Items folder, then control-click to get the popup menu, and Empty Folder.
  6. Now you'll need to repeat the process on the other database, but first you'll need to delete the Microsoft User Data folder from the Spotlight Privacy wiindow so it will Find properly (otherwise Outlook Find doesn't work!).
  7. Quit Outlook, open Microsoft Database Utility (option-Outlook), and choose the other (Old Email) folder and choose Make Default.
  8. Open Outlook, which should open the Old Email, and immediately go to Outlook:Work Offline. Then go to Tools:Run Schedule:Edit Schedules, and uncheck all of the schedules (e.g. to check mail, etc.). This will prevent this identity from automatically downloading recent emails, which you don't want.
  9. Then go to Advanced Find, and Find emails in All Mailboxes where Date Sent is LESS THAN X days. This finds all of the more recent emails.
  10. Again go to Spotlight and add Microsoft User Data to the Privacy window.
  11. Again in Outlook, Select All and Delete/Empty Deleted Items. One that's done, you can choose Outlook:Work Online.
  12. Quit Outlook, open up the Microsoft Database Utility, then select Main Identity and Rebuild, then Old Email and Rebuild. Then select Main Identity and choose Make Default, then quit.
  13. Again delete the Microsoft User Data folder from the Spotlight:Privacy window to allow Spotlight to index your emails.
  14. In Office 2011 Identities, Trash both of the [Backup] identity folders, leaving the two that you just finished optimizing.
  15. Open Outlook to Main Identity, and carry on.

My WLM Version 2012 (Build 16.4.3563.0918) on W10 Home Version 1511 build 10586.218 Worked OK for years and until March 2016 on W10.

Then it started losing the contents of folders, putting received emails into Sent, and now shuts down seconds after opening. An offer to Debug gets no result when selected, except the obligatory shutdown. WLM will run for less than a minute.

Tried deleting a troublesome Hotmail account, but no result. Re-installing WLM on W10 is not it seems an option.

So I am looking for advice about migrating all folders and accounts to a new email client, one that will synchronise with my Android devices. Outlook perhaps.

WLM export offers two types, Exchange Server and bad old WLM. Is comprehensive migration possible?


I have windows Live Mail 2011 and am using Windows 10. I received the below error message. I have tried the posts suggesting to repair Windows Essentials but every time I do I get a message saying "no internet connection" check connection and try again. But, I do have the internet connection all the time. This issue only occurs on the desktop computer, my laptop using the same email account is still working fine.

Thanks for your help. Tracy

Unable to send or receive messages for the Austin.rr (tcmcginty) account. An incorrect
password was entered. The next time you send or receive messages, you'll be asked to
enter your user name and password for this account.
Server Error: Ox800CCC90
Server Response: -ERR invalid user name or password.
Server: 'mail.twc.com'
Windows Live Mail Error ill: Ox800CCC92
Protocol: POP3
Port: 110
Secure(SSL): No

I have been using Windows Live Mail for years.  All of a sudden, some months back, it stopped being able to receive emails from Comcast email servers.  It sent emails without a problem.  And my two other Live Mail accounts continue to work flawlessly.  But I can't receive from the Comcast server.  Actually, every 5-10 days, it somehow decides to download all those messages. 

I purchased a new laptop, going from Windows 7 to Windows 10.  Same problem.  I've been on for hours with Comcast support and Lenovo support.  No luck.  Comcast escalated it, but I'm told it's a problem with Microsoft's software.  It seems that it's a problem with the interface between Windows Live Mail and the Comcast server.  I'm on Live Mail 2012. 

18. April 2016 · Write a comment · Categories: Uncategorized
The original video is blurry (child on swing). Is there an option to fix this like there is in You Tube and Acer's movie maker? If so, where is it?
How can I change the default font size in the reading pane Windows Live Mail in Windows 10?

How can I change the default font size in the reading pane Windows Live Mail in Windows 10?

Original title: Windows live mail

After I start up Microsoft Outlook 2011 it stays for 30 seconds and an error page comes. When i click send or don't send error report, MS Outlook closes and restarts again.. this is continuing. 

I have pasted the error coming also down. Can anyone help me to identify the issue... 

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2016-04-18 11:38:31 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.6.3.160329
Crashed Module Name: CarbonCore
Crashed Module Version: 1136
Crashed Module Offset: 0x0007070d
Blame Module Name: mbukernel
Blame Module Version: 14.6.3.160329
Blame Module Offset: 0x000045ae
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 19