Question about Outlook Express

in windows live mail a deleted message does not move to trash. it stays in inbox with a line through it and a red x

in windows live mail a deleted message does not move to trash. it stays in inbox with a line through it and a red x

Still opens, holds info in files, just won't load new e-mails. I am not tech savvy. 6 year old granddaughter is more. Talk to me like a 5 year old. This laptop is a Windows 7 Enterprise. Thank you.

I can receive but not send emails in Outlook.  Error message says that it requires authentification.  When we switched from Brighthouse to Century Link, we no longer had to use a modem on the secondary computer (one having the issue about outgoing).  Brighthouse suggested that all email/Outlook settings were saved on the modem.  And without the modem I would not be able send messages but could still receive them.  I have incoming/outgoing servers, etc. set to Brighthouse specifications and still cannot send.  I have set up a gmail account and copied everything to it, so if the answer is to reinstall Windows Live Mail, probably would not be a big deal.  Is that the answer?  And if so, how?  Brighthouse did this previously.

Okay so I spent 4 hours making a video and for some reason I got a error message saying that windows movie maker has stopped working then when I went back on to Windows movie maker many videos had an error sign and when I clicked it it stated that the file was missing. I have the latest version of movie maker and I have Windows 10. 

I always having a problem with receiving thread messages.