We have a number of Sharp printers in our Public Libraries, recently public users have complained that scanned images sent from the printers are no longer being received in their Hotmail and Outlook.Com accounts. We have investigated and tested this and are getting the same results. E-mails are being received by other e-mail systems including Exchange and G-mail.
We have traced the e-mails from the Sharp printers and have confirmed that they are being sent to our Exchange Servers and then on to our cloud filtering service (Symantec.Cloud). We have confirmed with Symantec that the e-mails are being sent to Hotmail and Outlook.com but they are receiving a failure error message from Hotmail and Outlook.com.
Sample below:
Delivery Results
Log for recipient: <E-mail address removed for privacy>
Received by Ecelerity Msg Id: 41/8E-15334-6DA01325
From: <E-mail address removed for privacy>
To: <E-mail address removed for privacy>
Date: Thu Sep 12 00:29:11 2013
Msg Size: 1630778
Source IP: <IP address removed for privacy>
Delivery attempt failure - permanent
Attempted delivery 41/8E-15334-6DA01325 to 65.54.188.110 on Thu Sep 12 00:29:14 2013
Error Message: "550 5.7.0 (BAY0-MC3-F25) Message could not be delivered. Please ensure the message is RFC 5322 compliant."
Retries attempt: 0
Time message queued: 3.24seconds
Symantec’s advice to us is: “As the mails were blocked by the recipient mail server I would advise you to contact them directly to discuss the issue and ask them to investigate the reason they blocked the mails. We did not block the mails and do not know
what part of it that hotmail have rejected for not being RFC 5322 compliant. The only people in position to explain why the mails was blocked is hotmail”
We have also discussed the issue with Sharp and they are not aware of anything that would cause the issue.
Can anyone assist, currently we have had to put notices in our Libraries advising the public that there is an issue with Hotmail accounts.
Hello,
Yesterday, all of my Hotmail/Outlook.com contacts disappeared. I have not deleted any of them. I checked the "Restore Deleted Contacts" option and there are no contacts listed. Actions taken:
- I created a "Test" contact and deleted it.
- This "Test" contact DOES show up when "Restore Deleted Contacts" is selected.
- No other previous contacts show up.
Please advise.
Thanks!
"您的帳戶有安全性風險,可能有其他人在使用您的帳戶"
填表申請恢復帳號後出現
"我們最近收到一份您要復原Microsoft 帳號**** 的申請,遺憾的是,我們的系統自動判定您提供的資訊不足以驗證您對該帳戶的擁有權。Microsoft 非常重視客戶的安全和隱私,並承諾保護個人資 料,因此我們必須審慎行事,以確保您是該帳號的真正所有人。"
然後現在要等24小時後才能再提出申請
搜尋了一下後發現好像最近有不少人都遇到一樣的問題
想請問為什麼會有這樣的情況發生?
是真的帳號活動有異常還是系統出了問題?
另外在申請填表時因為信箱是多年前申請有一些資料已經不記得了,但如果沒有填出來又會出現"提供的資訊不足",
想請問這樣的問題是否有其他的解決方案?
申請的問題號碼是 101551911
謝謝
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