I am trying to sort out the mess my friend got into with her hotmail account.
She had it hacked by some b*stard who has added his telephone number to the account. She managed to get back into to it once and turned on 2 step verification I believe, but he then managed to add HIS telephone number to the account, and since then she has
been unable to get back in.
She has a gmail recovery email on the account.
You get in a loop like this :
Go to reset password
Sends email to the gmail acccount
Go back to login and it wants an alternative method, but you can't use the same email address again - WHY ????? I've just used it ! This is madness
So the only alternative is the phone number which belongs to some b*stard in India.
"Since you recently used this info to reset your password, you need to pick a different way to verify your account.
This extra security step is in place because you've turned on two-step verification. If the other options don't work for you, the info you used to reset your password will work as your second factor starting 12/1/2013."
What on earth does that last sentence mean ? "the info you used to reset your password will work as your second factor" I realise the 12/1/2013 means locked out AGAIN. ARRRGGGGHHHHHHHHHHH.
We have had this every time we have tried to reset the password.
Does ANYONE have any idea how to get round this ? It is ridiculous that a legitimate owner of an account finds themselves locked out by a 3rd party who had no right to be there in the first place.
We have tried the normal answer 40 questions recovery method, but kindly, M$ in their infinite wisdom don't let you use this if you have two step verification enabled. "Because you've turned on two-step verification for your account, we ignore these requests
but wanted to let you know."
So now she has been without her account for about 4 months or so as she keeps getting kicked back out again, and is fed up to the back teeth with the recovery system and anything Microsoft.
I'd be grateful if someone could give us an idea of how we can retrieve this account.
B. Rgds
John
PS I can supply the relevant account information on request, along with DNA samples and anything else required.....
I am having problems sending emails to a contact. If I reply to his emails it works, but if I send him a new email it doesn't and I get postmaster notification that delivery has been unsuccessful. I have triple checked that I am using the correct address
and I am. What is going on?
I have tried repeatedly to close my Outlook account because it was hacked. When I go here: Deactivate your Outlook account I keep getting the messages that: To close your Outlook account, you must first cancel your billing service. Go to Microsoft Account
and Billing Services at https://billing.microsoft.com. I know I have NO billing services at all. But it makes me go to https://billing.microsoft.com and when I get there I get this display page: No billing information available We couldn't find billing information
associated with this account. I do not know who to contact to get this cleared up. I desperately need to close my account.
Hi I set up a new Hotmail account but it wont let me verify it, I even did the bit where I put in another email address to verify it and it sent me the code but my new account still wont go past this verify page to the inbox
I did not renew my subscription to Outlook and the expiration date is today. What can I do to renew it?.
Thank you,
Good Day hotmail team
Please chk if there is somenoen how can help with the subject for me not to be assisted
my email add : *** Email address is removed for privacy ***
My Area problems : not receiving emails send by senders , they have to resend again
i had problem which had to receive email form office was not received on 29-09-13
got in troubled
please advise , help me on this to faster hotmail account
milan
Hi I am having what a appears to be a similar problem. Windows Live Mail on Windows 7 has stopped loading. I am getting the appcrash error message I have run sfc /scannow in command as admin but to no good effect
Problem signature:
Problem Event Name: APPCRASH
Application Name: wlmail.exe
Application Version: 16.4.3508.205
Application Timestamp: 5111f9fe
Fault Module Name: MSMAIL.DLL
Fault Module Version: 16.4.3508.205
Fault Module Timestamp: 5111fc47
Exception Code: c0000005
Exception Offset: 0001ad17
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
When I click on my Windows Live mail I just get a circle that rotates for a few seconds and then disappears so I have no way to get into my email on HP Paviilion notebook PC
Any fixes?
Thanks
Moved from Community Participation
Hi Forum,
I am hoping someone out there knows if it is possible to get an old email account back after it has been deleted by hotmail? I used the account as a kid and would love to have those old emails back!
Thanks!
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