Question about Outlook Express

I received an email in my Hotmail account today that is from the following email address:  "*** Email address is removed for privacy ***"

Hello, the new xbox live terms and conditions came out recently and its stopped me being able to access xbox live as i've encountered a problem. When i first started xbox live quite a few years ago my friend helped me set it up, and for the parental account he made up an email and used that, and since then it has been hacked. Because it was a few years ago he made this he cant remember any personal info or the security answer he put down, so we cannot recover it or reset the password. I recently turned 18 and don't need a parental account anymore, but cant upgrade to an adult account because i need to be signed into xbox live which i cant access due to new terms and conditions. This is quite annoying as i regularly play xbox and now i cant access it, can anybody help me? 

Please help me to log in in my hotmail account.

For we folks who are 'computer dummies' you need to provide simple, readable instructions for accomplishing items related to Live mail. I got along fine thru WinXP3 and its email but this latest is driving me nuts!!! It starts from simple items like wanting to Forward a received msg; can't do it without jumping thru hoops that shouldn't be necessary. I remember seeing Forward 'somewhere' in the Outlook.com mess but it doesn't come to mind when I need it. Also, Signing-IN: my Sign-in lasts for the blink of any eye! Believe I should be able to sign-in, send a message or two, and then be able to return in 10 - 15 minutes without a complete new Sign-in. Biggest **** is "mail box is full" and we're turning away traffic. Found this condition 2 days ago and even after cleaning down to 6 - 7 Sents and 5or 6 Incomings I STILL was told there wasn't any space which frustrated some friends. There at least needs to be a sufficient buffer warning before I'm cut-off! These are just a couple of my complaints, haven't time for more now. Would like a clarifying response in addition to how to make Outlook easier and friendlier rather than the mess it is now. A computer geek may know where to go/what to do when a block is hit, but it is your responsibility to make life and the product easy to use. AND BY THE WAY, how do I communicate with Admin who sends all the messes to me. If I can email perhaps I will gain an understanding of your needs. *** Email address is removed for privacy ***

for years i have had a folder in my hotmail which i kept my product keys,this folder is now missing and i tried all the things help menu offered to find and recover this lost hotmail folder,but nothing found