Hotmail

Can Microsoft or the Xbox team locate my old accounts from my personal billing information?

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Archived post from August 7, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 7, 2013
Over the years I have created a few Xbox Live accounts, some have got Xbox Live memberships attached to them, and I think they have the 'auto-renew' on. But I've always reverted back to my original account which I have now been using for 5 years.

However I cannot remember the emails or gamer tags linked to them. Is it possible they can locate my accounts by me giving them my personal billing information like name, address etc..? And could they cancel any renewable memberships? At the end of the day I don't want to be paying for memberships on Xbox Live accounts I do not use anymore.

All I want is my accounts to be located and to have any memberships with the 'auto-renew' on to be cancelled.

Thank you.

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