03. May 2017 · Write a comment · Categories: Uncategorized

I am running Windows Photo Gallery 2012 on a 64 bit computer with an Intel 6700 Quad core  CPU and 64 GB memory  windows 10 home Version10.0.14393 build 17393. Photo Gallery has loaded all my photos and I am now adding captions and people tags.  I leave the program running for two days until the looking for people to tag completes then start adding captions and names for the faces everything seems to work smoothly until I select another photo to add the name and caption Then the program states "An error has occurred " the program then closes itself and restarts . When the program restarts it opens to the folder that the previous session started in.

The app log event viewer has the following:

Faulting application name: WLXPhotoGallery.exe, version: 16.4.3528.331, time stamp: 0x533a3fea
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x58256ca0
Exception code: 0xc0000374
Fault offset: 0x000d9d11
Faulting process id: 0x2068
Faulting application start time: 0x01d2bf7a8ae1478f
Faulting application path: C:\Program Files (x86)\Windows Live\Photo Gallery\WLXPhotoGallery.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e8d92c27-93ad-4ee2-b3f0-95c946daa241
Faulting package full name:
Faulting package-relative application ID:

Event log Online help option takes me to: https://technet.microsoft.com/p2w/default.aspx?ProdName=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System&ProdVer=10.0.14393.0&EvtID=1000&EvtSrc=Application%20Error&LCID=1033&f=255&MSPPError=-2147217396

this is a site for IT professionals which I am not.

If anyone has a clue what is happening I would appreciate help. 

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