Hotmail

Windows Live Domains existing accounts “invalid”

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Archived post from August 6, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 6, 2013
Hi,

I have a configured domain bodybrilliance.co.za within my live domains account. Some of these accounts were created previously, I assume through live services, in 2011. I chose the option to import them.

However, the password I specify for the accounts does not work, and when I try to reset one of these accounts (for example *** Email address is removed for privacy ***) the error returned by https://account.live.com/password/reset is:

The Microsoft account is incorrect. Please try again.


How can the password be reset and the mailbox accessed?


Thanks,


Matt.

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