Hotmail

Why can’t I access my inbox after updating my security code?

Unanswered 0 answers

Archived post from August 29, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 29, 2013

Hi there.

 

I have two live.com accounts and have been using them without a problem until 2 hours ago, when I was told to verify my account with some security code before further access. I tried clicking on the "Skip" link because I have 6 more days before this account gets locked, but that didn't work. So okay, I chose to send the new code to my alternate email address and that work. My security info was updated. I was then prompted to sign out.

 

Then I realised that it takes about 30 days for my info to be updated. After I was "done", and signed out, I signed in again only to be faced with the same message that on 9/28/2013, my old security info will be deleted and I can verify my account with info I have access to. And there was only a sign out button at the bottom. So..does this mean that I have to wait 30 days before I can have access to my inbox? I can't afford that.

 

Appreciate any assistance.

 

Thanks!

 

(PS: I don't use a smartphone so I can't download whatever authentication app that was required in the two-step verification portion.)

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